These terms and conditions tell you information about us and the legal terms and conditions on which our independent franchisees (Putt Putt Social Franchisees) supply services to you.We operate the website www.puttputtsocial.co.uk.

We are PPN Admin Ltd, a company registered in England and Wales under company number 14614016 and with our registered office at Anglia House, 6 Central Avenue, Norwich, NR7 0HR.

We operate a franchise network under the name “Putt Putt Social”. In these terms and conditions, the words “Putt Putt Social”, “we” or “us” refers to either PPN Admin Ltd and/or any of our Putt Putt Social Franchisees from time to time, as applicable.

Each of our Putt Putt Social Franchisees is independently responsible for legal and regulatory compliance and the operation of their own adventure golf & bar venue. Please note that all bookings, whether made either through our website, over the telephone or at any Putt Putt Social Franchisee’s premises, are made directly with the Putt Putt Social Franchisee who operates the adventure golf & bar venue that you have booked at. The resulting legal contract is between you and the relevant Putt Putt Social Franchisee which operates the adventure golf & bar venue you have booked at and is subject to these terms and conditions.

PPN Admin Ltd does not accept bookings and no contract will exist between you and PPN Admin Ltd.

Any issues arising from any bookings made by you either through our website, over the telephone or at any Putt Putt Social Franchisee’s premises are the sole liability of the relevant Putt Putt Social Franchisee which operates the adventure golf & bar venue you have booked with.

1. OUR CONTRACT WITH YOU

1.1 Putt Putt Social provides access to a number of activities, which include but are not limited to adventure golf (sometimes referred to as “mini golf” or “crazy golf”, Remote Control Racing, Karaoke, Pachinko machines, café access, bar access, terrace access and any other amusement as well as participating in classes, ASD and other special needs sessions and parties (“Activities”).

1.2 These are the terms and conditions which apply when you book to take part in an Activity with Putt Putt Social.

1.3 Please ensure that you read these terms and conditions carefully, and check that the details of your booking are complete and accurate, before you submit your booking. If you think that you have made a mistake after you have submitted your booking, please contact the Putt Putt Social crazy golf & bar venue you have booked at to discuss.

1.4 By submitting your booking, you agree that the supply of the Activities by Putt Putt Social and your participation in the Activities is subject to these terms and conditions.

1.5 No booking shall be deemed to have been accepted by Putt Putt Social unless and until the booking has been accepted in writing by Putt Putt Social, which will take the form of Putt Putt Social sending you an email confirmation of the booking.

1.6 These terms and conditions also incorporate the terms of the Putt Putt Social Privacy Policy.

1.7 Putt Putt Social reserves the right to revise these terms and conditions from time to time in order to comply with changes in any relevant laws or regulatory requirements.

2. SAFETY

2.1 Participation in the Activities is not without risk as serious misuse could be fatal. You acknowledge that the Activities can be dangerous with many inherent risks and hazards. As a consequence, personal injury, and sometimes fatality, can occur. You voluntarily assume and accept all such risks and Waiver the right to sue Putt Putt Social for any personal injury or fatality by accepting these terms & conditions prior to engaging in any Activity

2.2 Children under the age of 12 and people with special needs cannot participate in the Activities unless they are accompanied by a parent, guardian, responsible adult or appropriate carer. The parent, guardian, responsible adult or carer must remain on site for anyone under 12 years of age or anyone with special needs. One adult is permitted to supervise a maximum of ten under 12-year-olds. Putt Putt Social staff will not supervise children, regardless of the child’s age, or anyone with special needs at any time.

2.3 Customers with Epilepsy – Flashing lights might be used in some sessions that might affect some people with epilepsy. Customers with uncontrolled epilepsy will be asked to obtain their GP’s approval for participation in the activities taking into account the following:

The type and severity and frequency of seizures
The presence or absence of warning signs
Known trigger factors (e.g. cold parks, stress, excitement, noise or dazzling lights

Activity participation should only take place when:

Accompanied by a person aged 18 years or over, who must have knowledge of the condition and be able to recognize an attack.

Activity participation should NOT take place if:

A person with uncontrolled epilepsy feels unwell
During peak conditions

2.4 If you are in any doubt as to your ability to participate safely in the Activities, please seek advice from your GP.

2.5 Anyone who does not meet the above requirements will not be allowed to undertake the Activities. It is your responsibility to ensure that all members of your booking meet these requirements.

2.6 Putt Putt Social reserves the right to refuse admittance to participants or to remove a participant from the premises should it be deemed necessary to do so. This includes a participant who does not comply with the safety rules and advice or adherence to the safety system, a participant whose behaviour is considered unsafe or who is thought to be under the influence of drugs. All participants are required to act responsibly and courteously at all times and to respect other participants and Putt Putt Social personnel. Putt Putt Social shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable. The decision of the Manager on Duty will be final.

2.7 Participants must be dressed appropriately (please see the FAQ’s section of our website) and Putt Putt Social reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.

2.8 No refunds or compensation will be payable by Putt Putt Social in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for any reason.

3. PRICE AND PAYMENT

3.1 Subject to any terms agreed in writing between Putt Putt Social and you, our charges for all Activities and all ancillary products shall be calculated at our current rates from time to time.

3.2 All charges include VAT.

3.3 Payment shall be made in full at the time of booking and can be made by using a debit card or credit card. All payments are made directly to the Putt Putt Social Franchisee who operates the adventure golf & bar venue which you have booked at. No booking payments are made to or received by PPN Admin Ltd.

3.4 Putt Putt Social reserves the right to change its prices at any time. Though any change in price will not affect any Activities which have already been booked and paid for in full at the time that the change in price becomes effective.

4. CANCELLATIONS, TRANSFERS AND REFUNDS

4.1 You shall be entitled to cancel your booking at any time. You will have a 24-hour window from the point of payment where you will be entitled to a full refund (*Additional reference 4.2). Any cancellations occurring after this 24-hour period will only be offered to transfer to another date. No refunds will be issued.

4.2 *If you book within 24 hours of the booking date and time, you will not be entitled to a refund and will only be able to move your booking or receive a credit note for the amount paid.

4.3 In the case of a birthday party and/or a group booking of 9 or more people, you must give us a minimum of 14 days’ notice, to the adventure golf & bar venue you booked with so that they can look for an alternative date. If cancelled within 14 days, you will not receive an exchange or alternative date.

4.4 Putt Putt Social shall be entitled to cancel your booking at any time. In the event that Putt Putt Social decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause, but no other compensation shall be payable.

4.5 If an event outside of Putt Putt Social’s control occurs before the commencement of the Activity which means that Putt Putt Social is not able to provide the Activity which has been booked, then the booking is refundable by means of an offer to transfer to another date and time or a credit note for the value of the booking which can only be redeemed at the same venue the original booking was made.

4.6 Payments made by debit or credit card will be refunded to the same card.

4.7 No refunds will be given for transactions made by gift vouchers. Bookings may be transferred in adherence with points 4.1, 4.2 and 4.4 as set out in this document.

4.8 Where multiple forms of payment are used, Putt Putt Social reserves the right to refund any monies due by debit or credit card.

5. DELIVERY OF SERVICE

5.1 We shall provide the Activities to you at the Putt Putt Social crazy golf & bar venue that you have booked at and as set out in the booking confirmation email.

6. OUR LIABILITY TO YOU

6.1 Putt Putt Social, its franchisees, employees, directors and agents are not liable to you, your dependents or legal representatives for any claim for any indirect or consequential loss or damage, including without limitation personal injury or financial loss or damage, whether such liability arises in breach of contract, tort (including negligence), statute or statutory duty save that nothing is intended to nor shall limit the liability of Putt Putt Social in respect of death or personal injury caused by the negligence of Putt Putt Social or of its employees, agents or contractors or affect the statutory rights of any person dealing as a consumer.

6.2 Putt Putt Social will not be held responsible for the loss or damage of or to any of your property or personal belongings during your visit to the venue or arising from the booking of or participation in the Activities. Personal possessions are brought into the venue entirely at the owners’ own risk.

6.3 Where parking facilities are available at the site, any vehicles and their contents are left at the owners’ risk and are subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location.

6.4 Except as otherwise stated, any liability of Putt Putt Social shall be limited to the refund of any charges paid to Putt Putt Social.

6.5 To the maximum extent permitted by law, Putt Putt Social, its franchisees, employees, directors and agents are not liable for any injury, loss or damage (including damage to property or personal belongings) directly or indirectly arising out of or in connection with the use of any arcade or other games machine owned or supplied by a third party.

7. EVENTS OUTSIDE OUR CONTROL

7.1 Putt Putt Social shall not be liable or responsible for any failure to perform, or delay in performance of, any of Putt Putt Social’s obligations under these terms and conditions that is caused by any act or event beyond which is beyond Putt Putt Social’s reasonable control.

7.2 If an event outside of Putt Putt Social’s control takes place that affects the performance of Putt Putt Social’s obligations under these terms and conditions, you will be contacted as soon as reasonably possible and Putt Putt Social’s obligations under these terms and conditions shall be suspended for the duration of the event.

7.3 If an event outside of Putt Putt Social’s control occurs before the commencement of the Activity which means that Putt Putt Social is not able to provide the Activity which has been booked, then the booking is refundable by means of an offer to transfer to another date and time or a credit note for the value of the booking which can only be redeemed at the same venue the original booking was made.

7.4 In the event that it proves necessary to close the crazy golf & bar venue or cancel any Activities for reasons beyond the control of Putt Putt Social and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances Putt Putt Social may, but shall not be obliged to, offer alternative dates or times at reduced rates.

8 HOW TO CONTACT US

8.1 If you have any questions or if you have any complaints, please contact the Putt Putt Social crazy golf & bar venue with whom you have booked. Contact details for all Putt Putt Social crazy golf & bar venue can be found on our website.

9 SOCIAL MEDIA COMPETITION TERMS AND CONDITIONS

9.1 The promoter: is Putt Putt Social Admin Ltd, Anglia House, 6 Central Avenue, St Andrews Business Park, Norwich, Norfolk, NR7 0HR.

9.2 By participating in Putt Putt Social prize draw, participants confirm they have read, understood and agree to these terms and conditions.

9.3 The prize will be specified in the social media post relating to the specific competition

a. No prize or part of a prize is exchangeable for cash, tickets or services.
b. The prize cannot be transferable to another person.
c. The prize cannot be transferable to an alternative Putt Putt Social location.

9.4 Entries are open to UK residents aged 18 or over.

9.5 Competitions are not open to employees (or members of their immediate families) of Putt Putt Social.

9.6 Entries must be posted on the relevant social media channel. Only comments on the relevant social media channel will be counted as valid entries.

9.7 No responsibility can be accepted for entries that are not received for any reason.

9.8 Only one entry per person is allowed.

9.9 Automated entries, bulk entries or third-party entries will be disqualified.

9.91 Promotion period will be specified in the specific social media post. Putt Putt Social reserves the right to end this promotion at any time without prior notice.

9.92 How is the winner selected and notified?

a. The winner will be chosen at random and announced when the winner accepts the prize. Putt Putt Social reserves the right to amend the competition end date at any time.
b. If you win the competition, we will notify you privately via social media. If we cannot contact you or you do not respond within two weeks, we reserve the right to offer the prize to another competition entrant.
c. Your details may be passed on to third party companies who are collaborating with Putt Putt Social in the campaign for the purpose of fulfilling the order.
d. If agreed, the first name of the winner will be made public on Putt Putt Social social media pages when they accept the prize. The original competition post will be edited to reflect that the competition has closed and a winner has been chosen.

9.93 You give Putt Putt Social full consent to keep you updated about the competition and your entry.

9.94 In accordance with our privacy policy, you may request at any time that your image, email address or any other details you submitted to us, be removed from our records and/or websites.

9.95 Voucher prizes will be valid for 12 months after winning. Putt Putt Social Vouchers cannot be used in conjunction with any other offers on our website and they can only be exchanged for goods of equal value or as part payment of a higher value purchase. The vouchers cannot be exchanged for cash.

9.96 The promotion is in no way sponsored, endorsed or administered by, or associated with Facebook.

10 OTHER IMPORTANT TERMS

10.1 We may transfer our rights and obligations under these terms and conditions to another organisation and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms and conditions.

10.2 Nothing in these terms and conditions shall confer on any third party who is not a Putt Putt Social Franchisee any benefit or right to enforce any of these terms and conditions.

10.3 Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.4 If we fail to insist that you perform any of your obligations under these terms and condition, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

10.5 These terms and conditions are governed by English law. You agree to submit to the exclusive jurisdiction of the English courts.Social